Nando's Hornchurch

VISIT DATE: SUN 07/12/2025 VISIT TIME: 14:40 - 16:00 VISIT TYPE: Family and Friends Visited with my daughter, her dad (my ex), our friends and their son. On arrival ignored by the lady on the till, which is directly opposite the door, but very quickly approached by a member of staff who was looking after the diners, and warmly greeted, before being given an option of where to sit. This was my daughter’s first Nando’s and she liked the restaurant and was very happy with our server, who immediately asked if she wanted crayons etc, For our meals, I opted for the 1/4 chicken with peri chips and a corn, her dad had the sunset burger with rainbow slaw and chips and our daughter opted for the Nandinos Chicken Burger. As she’s not keen on too much spice or flavour, I specifically selected plainish (lowest spice level you can have) and no mayo in the burger. Unfortunately, I didn’t check it when it came out and it did have the lemon and herb mayo in, so my daughter only ate half of it. We also had a portion of garlic bread so she had some of that, as well as her corn and cucumber. Drinks wise, we opted for a bottomless refill and tap water. Food was quickly prepared and as expected, tasty and reasonably portioned and the children’s meals are good value. The restaurant is fairly well laid out, but you can’t book in advance so you might not be able to get a table at times. It is also very noisy and there is limited space between tables so not ideal for wheelchair users. Step-free access, and there is an accessible toilet on the ground floor, but you have to navigate between the kitchen and the drinks dispenser to get to it. Other toilets upstairs. Good level of cleanliness and plenty of parking near by as you can park at Sainsbury’s, which is next door and parking is free on Sundays. Disappointed to learn that the BLC discount is only applied to one meal, not the total bill, unlike other restaurant chains.

From the moment I walked in, every member of staff smiled and made me feel so welcome. Atmosphere was great, busy but calm and great chilled tunes playing. The food was cooked perfectly, hot and fresh. I haven’t been to Nandos for so long but I’ll be soon returning thanks to the team.

I visited Nando’s on Friday around 1pm, as my little son was craving frozen yoghurt. We sat outside and that was the only thing we ordered, but we had such an amazing experience thanks to the staff member who served us. He was extremely kind and smiling, and you could tell he genuinely cares about customers. Unfortunately, I can’t remember his name, but he has dark hair and a beard. I just wanted to say THANK YOU for making our day — we will definitely be back!

Popped into the Hornchurch Nando’s recently and honestly, it was spot on. The food came out fresh and full of flavour, exactly what you want from a Nando’s. Service was quick without feeling rushed, and every member of staff I spoke to was genuinely friendly and welcoming. The place itself is really clean and well looked after, which just makes the whole experience nicer. Overall, just a really good visit and has been the past 5 times i've been.

Great staff. Martin especially is brilliant, very friendly, helpful and professional. Generally great place for families. They have colouring stuff for little ones and service is quick. Never miss items when ordering takeout. Recommend collecting so you can choose some sauces (which they have pots for).

Exceptional Service at Hornchurch" ​"I had a delightful afternoon lunch at Nando's Hornchurch today, and it was a world-class experience. ​I want to specifically highlight a member of the team named Martin. He is quite simply the most polite gentleman I have ever met in customer service. The level of care, respect, and professionalism he provided was the highest a customer could ever receive. He, along with the fantastic reception team, made me feel very happy and valued. ​As a professional who values integrity and 'common sense,' it was refreshing to be served by someone who takes such genuine pride in their work. This was the perfect high-note experience as I move on to my next chapter as a Director. Thank you, Martin, for an elite afternoon."